About 1Win

General Terms and Conditions 

All potential 1Win clients should visit the Terms and Conditions section and get acquainted with the basic site’s rules. This information helps understand all the potential risks and prevents negative experiences. Here are two main rules everyone needs to consider:

• After registering on the site and accepting the T&Cs, site users immediately enter into a legally binding agreement with 1Win.
• Also, a potential user automatically agrees to all other policies, terms, and conditions that may be applied to him.

When a customer plays games available on the site or bets on sports events, they agree to the following:

• The casino does not support clients from restricted areas (listed in the T&Cs section);
• 1Win allows clients who are 18 years or older to play;
• It is allowable to gamble using one’s own money only and via the personal profile;
• It is restricted to have more than one account;
• A client must not be a member of some self-exclusion program;
• All clients must carefully read the T&Cs and agree to them become becoming 1Win members;
• All information provided on registration (as well as deposit, withdrawal, and ID verification) is relevant and up-to-date. 

1Win may change these rules, so clients must be informed of all the changes. This is why they should subscribe to the casino’s newsletters and activate push notifications.

Privacy Policy 

1Win Privacy Policy rules are another important aspect all clients must consider and read carefully before registration. Thanks to the information from the Privacy Policy section, you understand how the casino collects info and the way it stores it. 

• 1Win collects all information provided by clients during registration, depositing, withdrawing, etc. 
• The platform collects and stores different correspondence between clients and customer support service experts.
• 1Win collects and analyzes information about the clients’ active activities on the site, preferred games, location, traffic, and more. 
• 1Win stores key cookies each time a customer lands on the platform. Customers may adjust cookie settings and even disable them all. However, this may negatively affect the overall gambling/betting experience. 

There are several reasons why the casino collects this data, and the key ones are described below: 

• Processing payments from different banking methods; 
• A perfect management of casino accounts;
• Data analysis for improvement of services;
• Launching personalized rewards and informing clients about them;
• Prevention of illegal activity.

Rules on Sports

1Win sports bettors should remember that the bookmaker accepts bets under regular and extra time conditions. In the case of the latter, there is a notification like “Including extra time”. Conditions may change rapidly, and the bookie is not responsible for slight inaccuracy due to the changes in the match duration. Customers are advised to check the rules using official sources. Here are several additional terms to consider:

• If a match ends or interrupts earlier than 80 minutes, all stakes get odds of 1.0. The exemption is when coefficients are determined in advance.
• Bets are not changed if the place of the event is changed.
• If a player does not take part in a competition or is disqualified, the bet is lost.

Although the site offers detailed statistics for pre-match and live events, this info is presented for indicative purposes only. 

Responsible Gaming 

1Win strictly adheres to the Responsible Gaming rules and encourages its users to play and bet wisely. It has a proprietary self-exclusion program that any user can join after contacting the customer support service. Also, there is a handy questionnaire for earlier diagnostic gambling addiction problems and links to reputable sites that provide professional help.

Risk Disclosure 

Understanding Risk Disclosure is extremely important as customers should understand that they are always at risk of losing money. While gambling or betting, there is no guarantee (even if you are a skillful gambler/bettor) that you will win money. Also, some games are not available in Indonesia due to local restrictions or peculiarities of the iGaming developer. In most cases, players make decisions at their own risk, whether they want to play some game or claim a specific reward. 

Refund Policy 

After a 1Win user places a bet (regardless of the way they did it), it is considered confirmed. It means it can not be changed. Some players place bets on the opposite outcome in order to ensure their bankroll. According to the Refund Policy, this bet can not be canceled as well. The sum you receive after the match ends is calculated given the odds’ value at the time you make a decision and place a bet. 

All further changes in coefficients do not impact the result. Sports betting enthusiasts should carefully check the odds and make wise decisions. If the bookmaker suspects fraudulent activity (the outcomes were known in advance), it reserves the right to cancel the bet and even block the account. 

Cookies Policy 

1Win has a clear Cookies Policy, which you can check in the corresponding section. The site can collect information via cookies to track your device, operating system, location, interaction with the site’s elements, preferred services, and more. All this information is analyzed to make the gambling experience more convenient. 

Thanks to cookies, 1Win offers you bonuses that may be more interesting to you upfront. Cookies also simplify the interaction with the platform and create more organic advertisement campaigns. Cookies are significantly used to create personalized rewards based on your favorite games or preferred sports disciplines. Customers feel free to change cookie settings. However, it may spoil the overall experience of using the site.