Responsible Gambling Policy at 1Win Indonesia

Many 1 Win Indonesia clients appreciate the platform for its clear and effective Responsible Gambling policy. It is client-oriented and does its best to help its customers stay safe and get only positive emotions from their hobbies. For this purpose, 1Win implements detailed account monitoring, develops questionnaires, utilizes a self-exclusion program and more. Scroll down to learn how 1Win encourages its users to play responsibly.

Maintaining Control Over Gambling Activity

The platform informs its clients about the basic rules they must consider while gambling or betting:

  • Never use other people’s money to gamble. You must always play for your own money. 
  • Do not chase losses, even if you think that a long-awaited win will soon be achieved. Doing so will definitely lead to even more losses and uncontrolled, impulsive behavior. 
  • Never enjoy a hobby under the influence of drugs or alcohol. Under the conditions of an altered state of consciousness, people can not make reasonable decisions, which will also lead to bigger losses.
  • Set pauses between gambling sessions. It is important to distract yourself from gambling from time to time. 
  • Carefully manage time and money; you are ready to lose it freely.

How 1Win Helps Play Responsible

If a client suspects signs of gambling addiction, he can choose the corresponding section and ask 10 simple questions. If even one answer is positive (Yes), then it is better to ask for help. Questions seem simple, but they cover all critical aspects that may impact gambling addictions. For example, clients need to answer whether they feel bad or even depressed when they lose money. 

Also, there is a question related to social bonds and whether they suffer because of gambling activity. If a particular user has signs of gambling addiction, 1Win recommends making a pause and contacting the customer support service. There is a dedicated email address for this purpose you may use 24/7. Also, there is an option to ask experts questions via email. After describing the situation, the casino experts can inform you about further steps and will recommend professional services. Among them, for example, are Gambling Therapy and GamCare.

Self-Exclusion Program 

Each client may activate a self-exclusion program after sending a request to the support service. This option allows you to block your account for a custom period without being able to log in and keep playing. If you decide to join this program with some money on the balance, it makes sense to cash it out in advance. The reason is that you can not log into your personal profile. 

Also, it is impossible to cancel this program before the expiration date. However, this is a local solution. That means a vulnerable client may still sign up at other online casinos and keep playing. Thus, it is recommended that different monitoring software, such as NetNanny, be installed. It helps filter traffic, block gambling-related content, and more.